Return Policy
Return Policy
At Ali Güler Furniture, customer satisfaction is our top priority. Please read the following policy carefully before initiating any return or damage claim. This policy covers both standard returns and defective or damaged product claims.
1. Standard Return Policy
Customers may return products in new and unused condition within 5 days of delivery. The following conditions apply:
A. Return Request Process
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To initiate a return, customers must contact us by email only at info@aligulerusa.com.
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Return requests must be reviewed and approved by our team before any return is accepted.
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Ali Güler Furniture will solely determine the appropriate return method (pickup, drop-off, or shipping) based on the item and logistical conditions.
B. Return Methods
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The return method selected by Ali Güler Furniture must be followed exactly as instructed.
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All return shipping or pickup arrangements must be approved in advance.
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The customer is responsible for following the provided instructions.
C. Fees & Refunds
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A 35% restocking fee will be deducted from the full price of the returned product.
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Any additional delivery or return shipping charges must be paid by the customer prior to processing the return.
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Refunds will be issued to the customer’s designated bank account within 14 business days after approval and return receipt.
D. Return Conditions
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Items must be returned in original packaging, unused, and without any damage.
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Returns without the original packaging may be rejected or subject to additional deductions.
E. Exclusions
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Floor models and discounted/clearance items are sold “as-is” and are not eligible for return.
2. Defective or Damaged Items Policy
Despite careful handling, items may rarely arrive with damage or manufacturing defects. We are committed to resolving such issues fairly and efficiently.
A. Inspection Requirement
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Customers must inspect items immediately upon delivery.
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Any visible damage or defect must be reported via email to info@aligulerusa.com within 48 hours of delivery.
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Claims submitted after 48 hours may not be accepted.
B. How to Report a Damage
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Email us at info@aligulerusa.com within 48 hours.
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Attach clear photos or videos showing the damage.
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Include your order number and a brief description of the issue.
C. Resolution Options
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Only part replacement is offered for damage or defects; full product replacements or refunds are not provided unless explicitly approved by Ali Güler Furniture.
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Replacement parts may take up to 4 months due to international production and shipping schedules.
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If the customer refuses part replacement and insists on a full return, the standard return process will apply, including:
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35% restocking fee based on the full product price
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Additional shipping charges
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Compliance with all return conditions (original packaging, unused condition)
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D. Unavailable Parts
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If the necessary replacement part is unavailable or discontinued, we may offer store credit or a partial refund at our discretion.
E. No Return After Replacement
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Once a replacement part is accepted and delivered, no further returns or refunds will be permitted for that order.
F. Post-Assembly Claims
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Damage or defect claims made after the product has been assembled will be reviewed on a case-by-case basis.
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If the damage was caused by improper assembly or handling, the claim may be denied.
G. Shipping Damage
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Customers must retain all original packaging materials.
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If damage occurred in transit, customers must cooperate with the shipping claim process.
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Replacements will be issued after claim approval.
3. Customer Responsibility
Customers are responsible for safe handling and proper assembly after delivery. Any damage caused after delivery or due to misuse will not be covered under this policy.
4. Contact Us
All return and damage claims must be submitted by email only to:
📧 info@aligulerusa.com