Return Policy

Return Policy:

Customers can return products in new condition within 5 days of delivery. The return process involves the following steps:

1. Return Request: To initiate the return process, customers must contact customer service. Return requests can be made via phone or email. Customer service will provide necessary instructions for the return process.

2. Product Inspection and Approval: After receiving the return request, an inspection will be conducted to confirm that the products are undamaged and in new condition. If the inspection is approved, the seller will proceed with the return process.

3. Return Methods:

a. Seller Pickup and Inspection: The seller will visit the customer's address to inspect the products and initiate the return process upon approval.

b. Customer Drop-off or Return via Shipping: Customers can bring the products to the seller's location or return them via shipping.

4. Pricing: A restocking fee will be applied for the return process. The restocking fee is calculated as 40% of the product's original price. This fee will be deducted from the refund issued to the customer.

5. Payment: The additional delivery fee must be paid before the return process begins. Otherwise, the return process will not commence. Refunds will be processed and issued to the customer's provided bank account within 14 business days after the return request is approved.

6. Product Return: Customers must ensure that the products are securely packaged in their original packaging without any damage. The return shipment must be arranged through a shipping carrier. ALI GULER FURNITURE is not liable for any damage or loss that occurs during the return shipment.

Please Note: Floor model and discounted items are not eligible for return.

Important: If it's determined during the inspection that the products are not eligible for return, the delivery fee will not be refunded.

For any questions or assistance regarding the return process, please contact our customer service.