FAQ

In stock: ships from our Houston gallery within 10–15 days.

Not in stock: the piece is built at our Ankara workshop and shipped to Houston — typically 12–16 weeks, occasionally longer.

Home delivery is scheduled on top of that and depends on your state and the service you choose. See Delivery & Shipping for rates and timing.

For updates on your order, contact your design consultant, chat with us on the site, or email info@aligulerusa.com.

Online you can pay by credit or debit card — all major cards except American Express — or apply for 12-month promotional financing through Synchrony: no interest if the balance is paid in full within 12 months, otherwise interest is charged from the purchase date. In our Houston showroom we also accept cash.

You can order directly from our website and reach out to our live support team for any questions, including inquiries about our Design Service.

Yes. We deliver from our Houston gallery to all 48 contiguous states. White-glove delivery is available everywhere we ship, with rates by zone — see Delivery & Shipping for the full table. Hawaii, Alaska and international destinations are quoted on request.

Ali Güler Furniture provides a 2-year frame warranty, covering structural issues such as frame breakages and joint failures under normal use.

In addition, we offer a 1-year fabric and paint warranty, which includes:

• Fabric Warranty: Protection against manufacturing defects, such as seam issues or fabric tearing under normal use.
• Paint Warranty: Coverage for peeling, cracking, or fading of paint under standard conditions.

For added protection, you can opt for the 5-year Montage protection plan, which covers accidental damages like spills, stains, scratches, and more. Montage also offers in-home repair services to keep your furniture in top condition. Contact us for more details.

Yes. Even after the warranty period ends, our Houston team can arrange repairs, replacement parts, and re-upholstery through our Ankara workshop. Post-warranty service is quoted case by case.

Our full policy is on the Refund policy page. If you would rather talk it through, contact your design consultant, chat with us on the site, or email info@aligulerusa.com.

We ship internationally from our workshop in Ankara, Türkiye. International delivery is arranged through our freight partners and quoted on request — email info@aligulerusa.com with your destination.

1- Act swiftly on stains. Once a spill occurs, clean it immediately. Delaying even for a few minutes can allow the stain to set, making removal more difficult.

2- Use only water-based cleaners for ALIGULER upholstery. These cleaners primarily consist of water and are safest for fabric surfaces.

3- Vacuum first. Prior to cleaning, use a handheld vacuum to remove crumbs and loose particles from your fabric sofa. This helps identify and target stubborn stains more effectively.

4- Blot with a soft towel. Pat wet areas gently with a dry towel to absorb excess moisture. Avoid scrubbing, and lightly brush off any remaining cleaning solution.

5- Allow air drying. Leave your fabric sofa to air dry overnight to ensure thorough drying of the upholstery.

We build with materials chosen for strength, stability, and long life:

• Solid European hardwood frames — our seating is built on beech and hornbeam, two of the most durable hardwoods used for fine furniture. Properly seasoned before joinery so frames stay strong and don't warp over decades.
• Stable, high-grade wood panels — for the large flat surfaces on case pieces (dressers, sideboards, beds), we use premium panels that hold their shape and resist warping. Never the cheap pressed-board found in flat-pack furniture.
• Responsibly sourced — our hardwoods come from managed forests, so quality and sustainability go together.

Our seat cushions are filled with high-quality, dense foam designed to feel soft at first touch and supportive under weight — so it holds its shape year after year instead of sagging.

You sit on it and notice two things: comfort right away, and even support that doesn't let you sink in too far. Years later, the cushion still looks and feels like new.

Yes. Because we build to order, most pieces can be made in adjusted dimensions. Our design team — trained interior architects — will size a piece to your room. Custom dimensions are quoted on request and typically take 12–16 weeks.

Yes. Alongside our size options, every upholstered piece can be made in a different fabric, and fabric and finish changes come at no extra cost. Tell us what you are looking for and we will send swatches, or view them with you on a private video tour — you choose before the order is placed.